Customer Support Associate



Customer Service
Posted on Tuesday, January 10, 2023

Have a way with the written word? Got a knack for showing off your smile in a phone call? If you're looking to work alongside a team that puts the happiness of the customer at the forefront of every interaction, we'd love to have you aboard!

Padlet is building software for a good education. A good education is one that inspires curiosity, creativity, and community. Our software enables that through visual content creation and collaboration in millions of classrooms worldwide.

At Padlet, we know that great customer support is provided by both people and products. As a group, we've set high standards for how we treat people: whether it's our users, or Larry, our UPS deliveryman. We'll be relying on you to help us meet the standards we've set for ourselves in our interactions with our community.

We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with the Padlet community. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

You will:

Effectively solve customer inquiries via phone, email

Hold a high bar for Support when owning customer interactions

Identify, document and follow up with engineers on product bugs and features

Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

Recognize errors and draft improvements to content in the external Support Center and internal documentation

Collaborate with members of other teams to root out answers and be a resource to teammates

You have:

The ability to provide support fluently in English

Genuine curiosity about people and business, while possessing the ability to inspire passion in others

Experience in direct customer or client-facing roles

Interest in implementing feedback and dedicated to the improvement of your skills and work

Strong organizational, analytical, written and verbal communication skills

Superb attention to detail

The ability to quickly adapt to new situations and think on your feet

Excellent time-management skills

A desire to help people and improve the community experience

This is a full time, salaried position that will be based in our Singapore office. Starting salary for this role is budgeted to be $4,000 SGD monthly plus other benefits. We value our staff and want them to be provided for with rich benefits and robust wages.

About Padlet

Vision: Every child in the world will grow up with Mickey Mouse and Padlet.

Product: We are making the default way of collecting and sharing thoughts on the Internet. People love the product.

Impact: We have over 50 million active users making Padlet one of the most used apps on the planet. Our goal is to be THE the most used app on the planet.

Money: We are venture backed AND profitable. We are built to last one hundred years.

Badassery: We are 38 people (plus a baby crane that we've adopted but it doesn't really do much). That's over a million active users per employee. Some badass people work here.

Special time to join

Because we're small, there's a lot of energy. And because we have tremendous traction, your work and insight can go in the hands of millions. This combination is rare and quite satisfying.