Jobs

Preply is a global language learning marketplace, connecting 50,000+ tutors with millions of learners worldwide. Since the company launched in 2012, students have signed up for more than 15 million lessons.

Senior Manager of Customer Service will be responsible for overseeing the day-to-day operations of the technical support department, ensuring that our customers receive timely and effective technical support.

What you'll be doing:

• Developing and implementing a comprehensive technical support strategy that aligns with our business objectives
• Maintaining the OPEX, operational metrics, budget
• Managing Team leads, Senior specialists to ensure they meet their goals and provide excellent customer service.
• Monitoring and analyzing support KPIs to identify areas for improvement and develop action plans to address them.
• Developing and managing budgets for the team's needs and projects
• Communicate technical support metrics and results to senior leadership

What you need to succeed:

• Passionate about delivering exceptional customer experience
• An inclusive manager who embraces diversity
• Top-notch in engagement
• Strategic thinker with the ability to think outside the box
• Strong leadership skills with a track record of managing and developing high-performing teams
• Data-driven and results-oriented
• Excellent communication skills with the ability to present complex information in a clear and concise manner
• Collaborative and able to build strong relationships with cross-functional teams
• Comfortable working in a fast-paced environment with changing priorities
  
  

Why you'll love it at Preply:

• An open, collaborative, dynamic, and diverse culture;
• A generous monthly allowance for lessons on Preply.com, Learning & Development budget, and time off for your self-development;
• A competitive financial package with equity, leave allowance, and health insurance;
• Access to free mental health support platforms;
• A flexible set-up with the option of paid relocation to Barcelona;
• The opportunity to shape the lives of learners and tutors through language learning and teaching in 175 countries (and counting!).

About Preply:

At Preply, we focus on doing better daily – pushing the limits of what we know is possible. And we know our purpose is vital. We’re re-engineering education, providing outstanding experiences for our global community of language learners, and building authentic connections worldwide.

Propelled by a tenfold increase in revenues over the last three years, thanks to our best-in-class consumer and b2b products, Preply is now leading the online language tutoring segment globally and has 400+ employees of over 50 nationalities based across Barcelona, Kyiv, and the US. We do extraordinary things at Preply, and we want you to join us. If you’re committed to curiosity, love experimentation, and relish the challenge of exploring new ideas, then it’s time we said: Welcome to the World Class.

Our values:

• Human: We embrace diversity by fostering inclusive environments where people feel respected and safe to express their opinions.
• Hungry: We make bold, data-informed decisions to deliver high-impact solutions for our customers.
• Humble: We experiment continuously by staying open to challenges, learning from failures, and making data-informed decisions.
• Hackers: We learn by doing, focus on things that matter and move with incredible speed to create simple, creative, and scalable solutions;
• Curious: We thrive on facing challenges, diving deep to identify root causes and uncovering insights to continuously improve.
• Learners Obsessed: We put our learners at the core of everything we do to improve the effectiveness of their language learning with us.

Diversity, Equity, and Inclusion:

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.