Director of Implementation

Marker Learning

Marker Learning

Posted on Friday, June 7, 2024

About Marker Learning:

Marker Learning is on a mission to help schools and parents access more affordable and accessible learning disability (e.g., dyslexia) assessments. 1 in 5 students has a learning disability such as dyslexia, which makes it harder for them to read, spell, and write--despite their intelligence. While receiving a proper evaluation for a learning disability could be the most impactful event in a student’s life, it is estimated that only 4% of students receive a diagnosis because of the high costs of evaluations and lack of access to qualified psychologists. Undiagnosed students are 3x more likely to drop out of high school, 5x more likely to be unemployed, and tend to experience elevated levels of anxiety and depression.

By leveraging proprietary technology developed by leading experts, the end-to-end Marker evaluation is completed in a fraction of the time compared to traditional assessment methods. Marker is a rapidly growing start-up backed by some of the most mission-driven and reputable venture capital firms and education non-profits.

Join us in our mission to inspire and support all students on their unique learning paths!

The Role:

As Marker Learning’s Director of Implementation you will play an essential strategic role in the integration and deployment of Marker’s offerings in school districts throughout the US. You will lead the strategy and team to ensure our complex implementations are seamless across school district stakeholder management, product alignment, clinical alignment, and operational alignment. This role will report directly to our Chief Operating Officer and will be highly cross-functional between our go-to-market, clinical, product, and operations teams.

What you’ll do:

  • Collaborate with senior leadership to develop strategic roadmaps and initiatives in direct support of our company strategy.
  • Partner closely with go-to-market, product, clinical, and operations teams to drive product and service optimizations swiftly and effectively.
  • Lead, coach, manage, and mentor the Implementation Team, fostering a culture of excellence and customer-centricity within Marker Learning.
  • Develop and optimize processes for efficient implementations, training, and hand-offs for ongoing customer support.
  • Provide hands-on assistance with training, configuration, and implementation as needed, ensuring the highest level of customer satisfaction and setting an example for the team.
  • Collaborate closely with customers to understand their unique needs, exceed expectations, and foster long-term relationships through proactive communication and solution-oriented approaches.
  • Implement KPIs and metrics to monitor team performance, ensure quality and efficiency in service delivery, and regularly review data to identify areas for improvement.

Qualities of the ideal candidate:

  • Proven track record in a Director-level role, specializing in implementing tech-enabled service solutions for both commercial and enterprise clients.
  • Experience working within companies that are Series B- D.
  • Experience working in education or healthcare is a plus, in order to demonstrate deep domain knowledge and understanding of industry-specific challenges and requirements.
  • Motivated by Marker Learning’s mission to provide affordable and accessible learning disability support to all students who need it.
  • Proven ability to lead effectively through strategy and results driven management.
  • Willingness to get into the weeds, be scrappy, always be a team player, and familiar with remote team management.

Interested? Great! Here's what you should know:

At Marker Learning, we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation, and disability status. We are a mission-driven team out to provide reliable and affordable testing to every student who requires it, and we believe that Marker Learning has the potential to change the evaluation landscape across the country. We'd love to hear from you if you're motivated by our mission and eager to contribute to our team and culture!

We are dedicated to building a diverse and inclusive workforce. Marker Learning provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as covered veteran in accordance with applicable federal, state, and local laws.