Werkstudent - Customer Success with German (m/f/d)



Customer Service, Sales & Business Development
Berlin, Germany
Posted on Monday, December 11, 2023

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

Your impact

At Handshake, we're on a mission to democratize access to opportunities for students and connect them with their dream careers. We're looking for a driven and motivated Product Working Student to join our European product team based in Berlin. This is a unique opportunity to help us bring Handshake's vision to Europe and empower students to find their dream careers.

As a key member of our European product team, you'll play a pivotal role in tailoring the core Handshake product to suit the unique needs of European students. Your work will directly contribute to the creation, testing, and enhancement of our European product, ensuring that students across Europe can seamlessly find the perfect job opportunities.

Your role

  • Customer Support

    • Answering questions regarding the Handshake product (incl. our Talentspace platform) daily and troubleshooting on questions raised by our partners
    • Expanding and deepening product adoption and usage to drive value for our partners
    • Identifying, diagnosing, and helping partners resolve data health issues
    • Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals

    Customer Engagement:

    • Participate in customer onboarding processes, helping partners to understand and utilise TalentSpace and Handshake effectively.

    Project Assistance:

    • Support ongoing customer success projects, such as creating educational content, webinars, and training materials.
    • Collaborate with cross-functional teams to implement customer success initiatives.
    • Supporting with translation reviews for marketing materials

    Process Improvement:

    • Identify opportunities for improving customer support processes and workflows.

Your experience

  • Language skills: Proficient in both English AND German or French, with excellent verbal and written communication skills.
  • Hands-on mentality: Flexible generalist and solution-oriented pragmatic that takes the initiative to get involved and can work independently
  • Analytical Prowess: Strong analytical skills, a natural affinity for problem-solving, and the ability to comprehend complex relationships between product functionality and requirements.
  • Adaptability: Capable of working effectively under pressure and meeting tight deadlines

If you're passionate about making a difference in the lives of European students and eager to be part of a dynamic, international company, this role at Handshake might be the perfect fit for you. Join us in our mission to empower the next generation of talent!

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

About us

Handshake is the #1 place to launch a career with no connections, experience, or luck required. The platform connects up-and-coming talent with 750,000+ employers - from Fortune 500 companies like Google, Nike, and Target to thousands of public school districts, healthcare systems, and nonprofits. In 2022 we announced our $200M Series F funding round. This Series F fundraise and valuation of $3.5B will fuel Handshake’s next phase of growth and propel our mission to help more people start, restart, and jumpstart their careers.

When it comes to our workforce strategy, we’ve thought deeply about how work-life should look here at Handshake. With our Hub-Based Remote Working strategy, employees can enjoy the flexibility of remote work, whilst ensuring collaboration and team experiences in a shared space remains possible. Handshake is headquartered in San Francisco with offices in Denver, New York, London, and Berlin and teammates working globally.

Check out our careers site to find a hub near you!

What we offer

At Handshake, we'll give you the tools to feel healthy, happy and secure.

Benefits below apply to employees in full-time positions.

  • 💰 Equity and ownership in a fast-growing company.
  • 🍼 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
  • 💝 Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support.
  • 💻 Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
  • 📚 Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career.
  • 💰 Financial coaching through Origin to help you through your financial journey.
  • 🛜 Monthly internet stipend and a brand new MacBook to allow you to do your best work.
  • 🚃 Monthly commuter stipend for you to expense your travel to the office (for office-based employees).
  • 🥗 Free lunch provided twice a week across all offices.
  • 🤝 Referral bonus to reward you when you bring great talent to Handshake.

(US-specific benefits, in addition to the first section)

  • 🏦 401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
  • 🏝 All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Winter #ShakeBreak, a one-week period of Collective Time Off.
  • 🍼 Lactation support: Handshake partners with Milk Stork to provide a comprehensive 100% employer-sponsored lactation support to traveling parents and guardians.

(UK-specific benefits, in addition to the first section)

  • 🏦 Pension Scheme: Handshake will provide you with a workplace pension, where you will make contributions based on 5% of your salary. Handshake will pay the equivalent of 3% towards your pension plan, subject to qualifying earnings limits.
  • 🏝 Up to 25 days of vacation to encourage people to reset, recharge, and refresh, in addition to 8 bank holidays throughout the year.
  • 🤝 Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco.
  • 🛍️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake UK employees.

(Germany-specific benefits, in addition to the first section)

  • 🏝 25 days of annual leave + we have a Winter #ShakeBreak, a one-week period of Collective Time Off across the company.
  • 🤝 Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco once a year.
  • 🧘 Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
  • 🛍️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake Germany employees.

For roles based in Romania: Please ask your recruiter about region specific benefits.

Looking for more? Explore our mission, values and comprehensive US benefits at joinhandshake.com/careers.