Support Operations
Desmos
This job is no longer accepting applications
See open jobs at Desmos.See open jobs similar to "Support Operations" Reach Capital.Customer Service, Operations
United States · Remote
USD 75k-90k / year
Posted on Mar 19, 2025
Desmos Studio is on a mission to help everyone learn math, love math, and grow with math. We do this by building a free suite of math tools, now used by more than 100 million people around the world (and growing!). As a public benefit corporation, we’re committed to keeping our core products freely available for individual use, not relying on external funding, never allowing 3rd party advertising, and never selling our users’ data. We’re able to stand behind those commitments on the back of being healthily profitable with a transparent business model: we license our software to other companies to incorporate into their products.
At the heart of our mission is meeting learners where they are and supporting them as they grow in their love for math. From students encountering our calculators for the first time to power users making stunning math art projects for recreational use, we want to help every member of our community feel heard and supported in their journey with Desmos and mathematics.
You’ll be a great fit for the Support Operations role if you find yourself energized by helping people, uncovering their needs, and designing thoughtful ways to encourage their growth. You’re passionate about building approachable resources, staying at the forefront of professional development trends in math education, and ensuring that Desmos remains responsive to and informed by our loyal community of users. You bring a knack for streamlining and improving operations and a passion for creating engaging support experiences that make every interaction with Desmos feel delightful and impactful.
- Department
- Support
- Employment Type
- Full Time
- Location
- Remote (USA)
- Workplace type
- Fully remote
- Compensation
- $75,000 - $90,000 / year
- Reporting To
- Director of Support and Engagement
Key Responsibilities
On your first day, you should show up ready to:
- Empower our users. You find delight in helping others expand their view of themselves in relation to math. You’re excellent at empathizing with, validating, and mentoring a diverse community of individuals.
- Show off your entrepreneurial mindset. You’re a resourceful problem-solver—innovative, adaptable, and resilient—and you’re always eager to find creative solutions to new challenges.
- Elevate the Support Team with new systems and processes. Your passion for building systems, streamlining workflows, and analyzing data will help take our community learning and engagement initiatives to the next level.
Within your first week, you’ll:
- Introduce yourself on Slack to your new coworkers!
- Gain access to our email ticketing system, Zendesk, and begin training on how to respond to user inquiries.
- Shadow a Support Team colleague as they navigate the various aspects we support within a user’s journey—from updating an article in our Help Center to logging a feature request.
Within your first month, you’ll:
- Spend time getting to know our small, mighty team (there’s <30 of us today!) and learn how we collaborate.
- Learn about our commitment to accessibility across our products and platform, including the motivation for and requirements of various accessibility standards.
- Learn about our range of resources—including Help Center articles, video tutorials, and user guides—that support community learning about our math tools.
- Begin learning the framework, processes, and tools we currently use to communicate with and provide professional development to individuals, schools, and districts across the country.
Within your first 3 months, you’ll:
- Monitor the latest trends in education while contributing your own creative ideas to engage with new users.
- Continue to refine our systems for organizing and responding to professional development requests across a variety of platforms to make sure the needs of various users (schools, districts, individuals) are met.
- Collaborate with team members to launch engagement campaigns, similar to our Math Art Expo, that encourage users to create with our tools year-round.
- Build strategies to engage with lesser-known and/or international communities of users that that we don’t commonly hear from.
Within your first year, you’ll have:
- Successfully managed the operational components of our expanding community engagement initiatives.
- Supported all aspects of professional learning logistics, including updating content on our website, improving our systems for fielding inquiries, and assisting facilitators in preparing presentation materials.
- Developed systems to capture user pain points along with suggestions from professional development surveys and community platforms, ensuring this feedback informs product decisions.
- Attended your first in-person company off-site and participated in brainstorming sessions for our one-year goals.
- Taken a vacation to recharge. We do our best work when we’re happy and well-rested.
Frequently Asked Questions
Is this a part-time or full-time role?
The Support Operations role is full-time.
Where is Desmos Studio located?
Our team is fully remote and works across four time zones, and 13 states.
What is the start date for this position?
We’re hoping for an early summer start date for the role.
Will I provide user support for Desmos Classroom Activities, the Activity Builder, and/or Desmos Curriculum?
This role will support products developed by Desmos Studio (i.e., Desmos Graphing, Scientific, Geometry, and 3D Calculators). This role will not directly support products from any of our partners, including Amplify’s Desmos Classroom. You can read more about the relationship between the two separate entities in this blog post.
Benefits
As part of the team, you’ll receive:
- Competitive compensation. Every full-time member of the team receives generous stock and salary compensation as well as a 401(k) match of up to 5% of annual salary.
- Great benefits. We offer medical, vision, dental, short-term disability, long-term disability, and life insurance. We also offer Medical and Dependent Care FSAs, a minimum of 35 days off (including 25 full-company holidays), and more.
- Work-life balance. We’re a fully remote team, and we encourage time shifting. We value results over hours and sustainable, long-term success over short-term wins.
- Ownership and influence. As a member of a small team with few external stakeholders, each person here plays a major role in defining our policies, goals, culture, and benefits.
About Desmos Studio PBC
Desmos Studio is a Public Benefit Corporation with a goal of helping everyone learn math, love math, and grow with math. We believe that everyone has an inner mathematician and that some people haven’t been given the opportunity, encouragement, or tools to discover theirs. So we prioritize equity and accessibility at every level of our work.
Our free suite of math tools, including our Graphing Calculator, is used annually by over 100 million people around the world. Those tools help people represent their ideas mathematically, connect different representations dynamically, make conjectures, and then develop entirely new ideas. They also result in some pretty spectacular art.
We partner with the world's most popular curricula and learning software, and with the majority of U.S. state-level assessments and digital college entrance exams.
Our Hiring Process
Stage 1:
Applied
Stage 2:
Phone Call with Hiring Manager
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This job is no longer accepting applications
See open jobs at Desmos.See open jobs similar to "Support Operations" Reach Capital.