Jobs

• Share your love for math. You're comfortable with our suite of calculator tools and find delight in broadening one’s view of themselves in relation to math.
• Impress the Support Team with your organizational skills and passion for building systems, specifically around our community learning and engagement initiatives.
• Show off your creative skills. You can craft engaging GIFs, script out a video tutorial, and/or plan an innovative professional development session for our community members.

Within your first week, you’ll:

• Introduce yourself on Slack to your new coworkers!
• Gain access to our email ticketing system, Zendesk, and begin training on how to respond to user inquiries.
• Shadow a Support Team colleague as they navigate the various aspects we support within a user’s journey— from updating a Getting Started article in our Help Center to logging a feature request.

Within your first month, you’ll:

• Spend time getting to know our small, mighty team (there’s ~25 of us today!) and learn how we collaborate.
• Learn about our range of support resources, including help center articles, video tutorials, and user guides, used to support community learning about our math tools.
• Learn about our commitment to accessibility across our products and platform, including the motivation for, and requirements of, various accessibility standards.
• Start learning the framework, processes, and tools we currently use to communicate with and provide professional development to individuals, schools, and districts across the country.

Within your first 3 months, you’ll:

• Begin responding to support requests across platforms like email, social media, and our helpdesk to meet the needs of diverse users.
• Collaborate with team members to launch engagement campaigns, like our math art expo, that encourage users to create with our tools year-round.
• Contribute to engaging support materials that help Desmos Studio tools feel approachable to all users.

Within your first year, you’ll have:

• Built systems and processes to help the Support team effectively communicate and support users from a variety of different backgrounds.
• Successfully managed the logistics and operational components of our expanding engagement initiatives.
• Supported all aspects of community learning logistics, including updating content on our website and assisting facilitators in preparing presentation materials.
• Attended your first in-person company offsite and participated in brainstorming sessions around our one-year goals.
• Take a vacation to recharge. We do our best work when we’re happy and well-rested.

As part of the team, you’ll receive:

• Competitive compensation. Every full-time member of the team receives generous stock and salary compensation as well as a 401(k) match of up to 5% of annual salary.
• Great benefits. We offer medical, vision, dental, short-term disability, long term disability, and life insurance. We also offer Medical and Dependent Care FSAs, a minimum of 35 days off (including 25 full-company holidays), and more!
• Work-life balance. We’re a fully remote team, and we encourage time shifting. We value results over hours and sustainable, long-term success over short-term wins.
• Ownership and influence. As a member of a small team with few external stakeholders, each person here plays a major role in defining our policies, goals, culture, and benefits.