Senior Customer Success Manager
Curipod
Customer Service, Sales & Business Development
Posted on Dec 23, 2024
Senior Customer Success Manager
About Curipod
We are on a mission to help teachers spark curiosity, discussion and critical thinking in the classroom. We want to help create learning experiences that excite the students, and where the neighboring classrooms can hear the buzz from students discussing. By doing so, we believe students will learn more, keep the joy for learning, and be better prepared for a world which is changing more rapidly than ever.
Curipod is looking for highly motivated individuals who will play a pivotal role in growing our committed and driven team. We want to show educators what is possible - creating highly engaging lessons that promote student interaction, excitement for learning, and critical thinking.
Quick facts about Curipod
7 million students engaged
500k+ teachers on the platform
Product + community-led growth
Backed by top-tier edtech investors Reach Capital
Join a FUN global team with a strong US presence! Curipod was founded in Norway. We are expanding our US team and customer-base rapidly.
You’ll fit right in at Curipod if you are…
Empathetic: You frequently place yourself in your user and colleague's shoes to deeply understand their needs and desires.
Curious: You love questioning, what how and why, breaking complexity down to first principles and building new insights and understandings.
Seek Opportunities to Grow: You thrive in a context of rapid changes, always eager to learn new things. You consider failing fast as an opportunity to learn and share your learning's with your team. You love feedback and view it as an opportunity to grow!
Collaborative: You collaborate well with others, and consider a teammate’s success as your own.
Analytical: You approach complex problem solving with a rational mind, setting clear goals and ways to measure your progress.
About the Role
Curipod is a startup! We care about making a big impact quickly and we know it takes a cohesive, supportive team to achieve our goals. We are seeking a founding customer success manager, ready to deliver a high-level of customer service while also partnering to build our systems and operations. This is a dream role for someone looking to grow and advance their career fast. You’ll join at the the ground-level and have the opportunity to build and scale a role.
Serve as the founding team member of our customer success / professional development team.
Serve as the key point of contact for schools and districts that have purchased Curipod. Responsible for the full customer lifecycle from onboarding to implementation and professional development through renewal.
Ensure customer implementations of Curipod are strong and effective, providing consultative support and recommendations to customers both reactively and proactively (e.g. mid-year reviews, regular touch points, etc).
Analyze customer usage data and use data to provide impactful support and make implementation recommendations.
Serve as the “voice of the customer” within Curipod, providing critical feedback product and content feedback.
Deliver virtual and onsite professional development.
Play a critical role in building and designing how the Customer Success team operates, including ensuring the systems we use and ways we work are effective.
Attend and present at conferences on Curipod's behalf.
You are a great fit if:
3-8 years of private sector and Customer Success experience with at least some of that in edtech/an education company.
Have lots of flexibility to travel (50%+ at time) as needed within and outside of Texas for Professional Development, conferences and customer meetings.
Have a classroom teaching background. Coaching or instructional technology experience a plus.
Are customer obsessed and have a strong desire to deliver exemplary experiences for customers.
Thrive in a collaborative, team-oriented environment.
Highly detail oriented and organized.
Preference for candidates based in Texas.
We offer
Curious and empathetic teammates.
Competitive base salary plus equity.
Great health insurance for you and dependents.
14 weeks of paid parental leave.
401K with employer matching (2%).
Opportunities to travel
See how the work you do puts a smile on the face of kids, teachers, and learners all around the world. It doesn’t get better than that! :)
Salary Range: $90,000 - $120,000
Apply now
It’s super easy - just a simple form! https://forms.gle/5XRr8i8oVEhNXVky9