Coral Care Provider Growth Specialist Remote · Contractor Company website

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At Coral Care, we believe families should never have to fight for the care their children need. Millions of young children in the U.S. experience developmental delays, yet parents often face long waitlists and complex systems. Our mission is to change that by making high-quality pediatric therapy accessible at home and in the community. We are a platform powering a two-sided marketplace: helping families connect with trusted, local speech, occupational, and physical therapists who accept insurance, and supporting providers in building thriving private practices within their own communities. Since launching in 2023, Coral Care has delivered thousands of therapy sessions and expanded across multiple states. We are a fast-growing, mission-driven team with a culture of compassion, collaboration, and momentum — and we are just getting started.

The Role

Coral Care is seeking a driven and empathetic Provider Growth Specialist to serve as the primary point of contact for our provider network — helping therapists build, manage, and grow their caseloads on the Coral Care platform.

This is a highly relationship-driven and process-oriented role where you'll be responsible for proactively connecting providers with the right patient opportunities, resolving blockers, and ensuring providers feel supported at every stage. At the same time, operational rigor is essential. You'll track engagement trends, maintain accurate documentation, and use data to intervene early and drive retention.

You will be accountable for provider utilization and caseload growth metrics while delivering a high-touch experience that keeps therapists engaged, informed, and growing. If you thrive in fast-moving environments, build trust quickly, and are energized by helping others succeed, this role is for you.

Key Responsibilities

Caseload Growth & Opportunity Matching

• Proactively surface high-quality patient opportunities aligned with provider preferences — location, schedule, and specialty
• Identify gaps in provider utilization and take targeted action to improve engagement and fill rates

Provider Relationship Management

• Conduct regular check-ins to understand provider goals, availability, and challenges
• Build trust-based relationships that drive long-term retention and provider satisfaction

Concierge-Level Support

• Respond to provider questions via text, email, and platform messaging with speed and clarity
• Troubleshoot issues and coordinate across internal teams to resolve them quickly
• Deliver a high-touch, thoughtful experience that reflects Coral Care's commitment to its provider network

Cross-Functional Collaboration

• Partner with the Patient Success team to ensure strong matching and scheduling outcomes
• Work closely with Provider Support to unblock provider needs
• Collaborate with the Marketing team to create pathways into the Coral Care Catalyst program
• Share insights and feedback to continuously improve systems, workflows, and provider experience

Data & Metrics Ownership

• Track, analyze, and report on provider activity, match rates, and engagement trends
• Identify patterns and anomalies early and use insights to drive proactive outreach
• Maintain accurate, detailed documentation of provider interactions, caseload status, and growth milestones using HubSpot

Qualifications & Experience

• 4+ years of experience in account management, customer success, operations, or a relationship-driven role requiring strong trust-building and follow-through
• Demonstrated success managing multiple accounts or workstreams simultaneously
• CRM experience required (HubSpot preferred)
• Exceptional communication skills — clear, concise, and empathetic across phone, text, and written channels
• Strong organizational and prioritization skills with meticulous attention to follow-up and documentation
• Highly proactive — you anticipate problems before they surface and take ownership of outcomes
• High emotional intelligence — you build rapport quickly and navigate nuanced conversations with care
• Experience in high-growth startups strongly preferred

Bonus Points If You Have

• Background supporting independent contractors, small business owners,or field-based professionals
• Experience in marketplace, gig economy, or supply-demand matching environments
• Familiarity with pediatric therapy (SLP, OT, PT)

Why This Role Matters

This role is critical to Coral Care's mission. Our providers are at the center of everything we do — and your work will directly impact their ability to build fulfilling, sustainable caseloads while delivering care to the families who need it most.

What Success Looks Like

• Providers are sustainably growing their caseloads with Coral Care
• Providers feel supported, informed, and empowered to grow their caseload
• Patient opportunities are matched efficiently and aligned with provider preferences
• Response times are fast and communication is clear, warm, and helpful
• Providers remain engaged, refer their friends and colleagues, and want to do more with Coral Care