Role Overview: The Medical Secretary is the first point of contact for patients, responsible for creating a welcoming environment and ensuring smooth clinic operations.

Key Responsibilities

• Patient Interaction: Greet patients, manage check-in, verify paperwork, and update records.
• Scheduling: Book appointments, coordinate follow-ups, and contact patients to reschedule missed visits.
• Communication: Answer phone calls, assess patient needs, and involve medical staff as necessary.
• Organization: Handle mail, route lab/test results, and maintain accurate patient charts.
• Insurance & Billing: Verify insurance details, obtain referrals, process payments, and apply billing codes (ICD-10, CPT).
  
  

Qualifications & Skills

• High school diploma or equivalent; healthcare or business degree preferred.
• At least one year of experience in a medical office setting.
• Proficient in Word, Excel, typing, and medical terminology.
• Ability to remain calm, organized, and compassionate in busy situations.